Last updated: April 2026
This Privacy Policy explains how COURIERS EXPRESS SERVICES PTY LTD ABN 33 063 649 730, trading as Quality Couriers (“we”, “us”, “our”), collects, holds, uses and discloses personal information.
We provide courier, transport and logistics services as part of the Leggett Group operating structure. References to “Leggett Group businesses” or “associated group businesses” mean courier and transport businesses operating through shared systems, central administration, common operational support or shared management arrangements.
We respect the privacy of our customers, delivery recipients, suppliers, contractors, drivers, staff, job applicants and other people we deal with, and we handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.
At a glance
This is a plain-English summary, not a substitute for the rest of the policy.
- We collect the information we need to run a courier and transport business — mainly contact details, booking and delivery information, proof of delivery, and information about drivers, contractors and staff.
- We use it to take bookings, complete deliveries, manage accounts, run our business and meet our legal obligations.
- We share information with associated Leggett Group businesses, our service providers (IT, accounting, insurance and similar), and others where reasonably necessary or required by law.
- We do not sell personal information.
- You can ask to access or correct the personal information we hold about you, or make a privacy complaint, by contacting our Privacy Officer.
Our business and the Leggett Group
Although each Leggett Group business trades under its own name and issues invoices under its own legal entity, some staff, drivers, dispatch, administration, customer service and IT systems are shared across associated businesses.
This means personal information may be used or disclosed between associated Leggett Group businesses where reasonably necessary for transport operations, customer service, administration, billing, compliance, safety, insurance, reporting or business management.
What personal information we collect
The personal information we collect depends on our relationship with you. Common categories include:
- Contact and identity details — name, business name, job title, email, phone and postal address.
- Booking and delivery information — pickup and delivery addresses, delivery instructions, account and booking details, communications with us, signatures, photographs and other proof-of-delivery information.
- Account and billing information — payment details, invoicing records, and complaint, claim or dispute information.
- Website and system data — login activity, IP address, device and browser information, pages visited, and information collected through cookies and security tools.
- Premises information — visitor records and CCTV footage where you attend our sites.
For drivers, contractors, staff and job applicants, we may also collect:
- Engagement details — ABN or business details, licence and vehicle information, insurance and right-to-work information, and references or work history.
- Operational records — work allocation, service history, job activity and location information while providing services.
- Financial details — bank account and payment records.
- Safety and compliance information — incident, claims and compliance records.
Delivery recipients
We often receive delivery recipient details from a customer, sender or other third party rather than directly from the recipient. This may include the recipient’s name, address, phone number, delivery instructions, signature and proof of delivery. We use it to perform the delivery, provide proof of delivery, respond to enquiries, manage claims or disputes, and maintain business records.
Sensitive information
We generally do not collect sensitive information unless it is reasonably necessary, required or authorised by law, or collected with consent. Sensitive information may include health, injury or accident details, licence or background-check information, and other compliance information relevant to safety, insurance, employment, contractor management or transport operations.
How we collect personal information
Where practical, we collect personal information directly from you — for example, when you contact us, create or use an account, book a service, or apply for a job or contract.
We also collect it from other sources, including senders and receivers in transport jobs; our drivers and staff; associated Leggett Group businesses; suppliers, agents and service providers; insurers and brokers; publicly available sources where appropriate; and through website cookies, analytics, reCAPTCHA, transport management systems and CCTV.
Why we collect, use and disclose personal information
We use personal information for purposes connected with operating our courier and transport business, including:
- providing courier, transport and logistics services, including bookings, dispatch, tracking, delivery and proof of delivery;
- managing customer accounts, invoicing and payments;
- responding to enquiries, complaints, claims and disputes;
- managing relationships with customers, suppliers, drivers and contractors, including assessment and onboarding;
- managing safety, compliance, insurance and operational risk;
- operating and improving our websites, booking systems and transport management systems;
- reporting, administration and business management;
- complying with legal, regulatory, tax, accounting and insurance obligations; and
- protecting our lawful interests and enforcing our rights.
We may also use business contact details to communicate with customers about our services, accounts or changes that affect the services we provide.
Who we share personal information with
We may disclose personal information where reasonably necessary, including to:
- associated Leggett Group businesses;
- customers, senders and receivers;
- owner-drivers, contractors and other transport providers;
- our staff involved in dispatch, administration, accounts and customer support;
- service providers, including IT, cloud hosting, transport management systems, payments, accounting and invoicing;
- insurers, brokers, claims managers and loss assessors;
- professional advisers, including lawyers and accountants;
- debt collection providers where required;
- regulators, government agencies and law enforcement where required or authorised by law;
- anyone you authorise us to disclose information to; and
- other parties where reasonably necessary to protect our rights, property, safety or lawful interests.
We do not sell personal information.
Proof of delivery
Proof of delivery information may include recipient names, delivery timestamps, signatures, photographs, delivery notes, GPS or location information associated with the delivery, and driver notes or job status updates.
We may share proof of delivery information with customers, senders, receivers, drivers, contractors, insurers, claims managers and associated businesses where reasonably necessary for service delivery, customer support, dispute resolution, claims, safety, compliance or record keeping.
Driver, contractor and location information
When drivers or contractors use our systems, applications or devices, we may collect job-related information including job status, pickup and delivery details, timestamps, communication records, driver availability, work allocation, service performance and location information.
We use this information to allocate work, manage performance, support customer enquiries, assist with safety and compliance, investigate incidents, verify job progress, manage claims and disputes, and improve operational reliability. Location information is used for business and operational purposes connected with providing courier and transport services.
CCTV and premises security
We may use CCTV and other security systems at our premises. CCTV may capture images, video footage and related information about people who attend our sites.
We use CCTV for security, safety, incident investigation, asset protection, access control, dispute resolution and compliance. Footage may be disclosed to staff, contractors, insurers, legal advisers, law enforcement, regulators or others where reasonably necessary or required by law.
Websites, cookies, reCAPTCHA and analytics
Our websites may use cookies, reCAPTCHA, analytics tools and similar technologies to operate the site, protect against spam and misuse, maintain security, understand site use and improve user experience.
The information collected may include IP address, device and browser information, pages visited, referring website, time spent on the site and interactions with website forms.
We use reCAPTCHA on some forms to help protect against spam, abuse and automated submissions. reCAPTCHA is provided by Google and may involve Google collecting or processing information about website interactions for security and fraud-prevention purposes.
You can usually adjust your browser settings to refuse or remove cookies, although some site features may not work properly if cookies are disabled.
Direct marketing
We may use business contact details to provide information about our services, account matters or updates relevant to customers. Where we send marketing communications, you can opt out at any time using the unsubscribe option, if provided, or by contacting us. We will not send marketing communications where we are not permitted to do so by law.
Overseas disclosure
We primarily operate in Australia. Our transport management system is provided by an Australian company and hosted in Australia.
Some of our other technology providers — including website hosting through AWS, email through Google Workspace, and reCAPTCHA through Google — may store, process or access information from outside Australia, including the United States and other countries where those providers, their related companies or their service providers operate.
Where we disclose personal information overseas, or where overseas access is likely, we take reasonable steps to ensure it is handled in accordance with applicable privacy requirements.
How we hold and protect personal information
We hold personal information in electronic systems (including transport management, email, accounting and cloud platforms), paper files and business records.
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include access controls, password protection, secure systems, restrictions on staff and contractor access, system monitoring, backups, physical security for paper records, and internal procedures for handling personal information.
No system or method of internet transmission is completely secure, but we take reasonable steps to protect the information we hold.
How long we keep personal information
We keep personal information for as long as reasonably necessary for the purposes for which we collected it — including providing services, managing accounts, maintaining booking and delivery records, meeting legal, tax and accounting obligations, resolving disputes, managing insurance and claims, maintaining safety and compliance records, and keeping business records.
When personal information is no longer required, we take reasonable steps to destroy, delete or de-identify it, unless we are required or permitted by law to keep it.
Accessing or correcting your personal information
You can request access to the personal information we hold about you, and you can ask us to correct it if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, contact us using the details below.
We may need to verify your identity before responding. In some circumstances we may be unable to provide access or make a correction; where required by law, we will explain our reasons.
Privacy complaints
If you have a concern about how we have handled your personal information, please contact us using the details below with enough detail for us to understand your concern and respond properly. We will review your complaint and aim to respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Data breaches
If we become aware of a data breach involving personal information, we will assess it and take steps to contain and manage it. Where required by law, we will notify affected individuals and the Office of the Australian Information Commissioner.
Automated decision-making
We do not currently use automated decision-making systems intended to make decisions that could reasonably be expected to significantly affect the rights or interests of individuals. If this changes, we will update this Privacy Policy as required.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, systems, legal obligations or information handling practices. The current version will be published on our website.
Contact us
For privacy enquiries, access or correction requests, or privacy complaints, please contact:
Privacy Officer
Couriers Express Services Pty Ltd
c/o Leggett Group
496 Racecourse Road
Flemington VIC 3031
Email: privacy@leggettgroup.com.au
Phone: 1300 534 438